Please note that the practice is closed on Bank Holiday Monday, 28th May 2018. We reopen on Tuesday 29th May at 8am.
Shelford Medical Practice continues its good work!
We are very proud to announce that we have just passed our second Care Quality Commission (CQC) inspection. We have faced many changes and challenges since our first inspection back in 2016 but we have continued to deliver the best possible patient care and treatment, and this is reflected in our latest report. Our patients continue to feel they are treated with kindness, respect and compassion, and 24 out of the 25 patient CQC comment cards filled out were positive about the service we give. Additionally, the inspectors were very impressed with the feedback they received from waiting room patients on the day, reporting that all of the patients they spoke to were very happy with our services and our staff.
Our systems to assess, monitor and manage risks to patient safety continue to work well. Our patients feel that we respect their privacy and dignity and there are effective services overall and across all population groups, including older patients, patients with long term conditions, families, children and young families, working age patients, vulnerable patients and those with poor mental health, including dementia.
We have again demonstrated that our staff have the skills, knowledge and experience to carry out their roles, and we continue to work together with other health and social care professionals to deliver effective care and treatment to meet patients’ needs, taking into account patient needs and preferences. The inspection team were delighted by the positive staff morale and energy in the practice – particularly impressive given the general state of morale in the NHS at the moment!
The inspectors looked at how we handled patient feedback, including complaints, and saw that we took all complaints and concerns seriously and responded to them appropriately to improve the quality of patient care.
Needs Improvement? During the inspection we did not have a full array of required risk assessment paperwork and this has been reflected in the report as our only safety issue. We are working with the Management team from Granta and our Landlords to ensure that the missing paperwork is available.
Moving forward, we are very excited to be merging with Granta Medical Practices later in the year, and would like to reassure our patients that all of the good work detailed in our latest inspection report will stay in place, and we will continue to strive to give the best possible care.
If you would like further information please contact Sandra East, Communications Manager on 01223 843661 / firstname.lastname@example.org
You can read the full report here:Full CQC Report
General Data Protection Regulations (GDPR) - effective from 25 May 2018
How we use your medical records - important information for patients
This practice handles medical records in line with laws on data protection and confidentiality.
We share medical records with those who are involved in providing you with care and treatment.
In some circumstances we will also share medical records for medical research, for example, to find out more about whey people get ill.
We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading, or to check the care being provided to you is safe.
You have the right to request a copy of your medical record.
You have the right to object to your identifiable information being used for medical research and to plan health services.
You have the right to request that any mistakes in your medical record are corrected.
Our Practice Privacy Notice is on this website which includes information on how to contact the Information Commissioner's Office to seek advice or make a complaint if you need to do so.
For further information and to see our Practice Privacy Notice please click on this link: